We know that it is difficult to try and test new products from an online company such as ours. For example, a lot of customers love our argan oil but are unsure of whether or not to try our other products. Our products are expensive to produce, due to the high quality argan oil and other ingredients that are used in them. Accordingly, it can be a risk to pay a lot for a product that you may not like or may not agree with you.
We are convinced, given the quality of our products, that once you have tried them you will be more than happy with your purchase. However, we appreciate that some people will still have reservations and so that's why we have a no quibble full money back guarantee.
If you are not happy with any of our products then you can return these up to two months from the date of purchase and we will give you a full refund. The process for return is simple. Just email us to let us know what you would like to return and we will send you a prepaid return envelope. Once we receive the return we will refund your purchase in full with absolutely no conditions.
We believe two months gives you an opportunity to test our product to see if it works for you and if it does not then we take the risk and bear the cost. If it does then we hope you will continue to purchase the product and spread the word about us and so we feel that it is a fair deal for all.
Please note our guarantee is subject to a fair use policy and we reserve the right to apply our terms and conditions at all times. For example, we would refuse to refund a customer who habitually purchased product after product and then returned them after heavy use or is otherwise unreasonable in their behaviour.
If you have any questions on our money back guarantee then please get in touch.